We accept Cinema Exhibitor's Association (CEA) Cards and other carer ID cards which entitle a person who needs assistance to ONE free ticket for someone to accompany you to the cinema. To get the free ticket, you will need to purchase a full price ticket for yourself for the same performance of the same film in the same auditorium.
The free ticket is provided on the assumption that the person who accompanies you can provide you with appropriate assistance, this might include:
helping you move around the cinema including finding and taking a seat;
helping you leave the cinema in the event of an emergency;
accompanying and/or helping you use the cinema's toilets;
helping you buy refreshments.
To find out more about and apply for a CEA Card, please head to the website here. At the moment, unfortunately the CEA Card is not able to be applied when booking online, so please call our Box Office on 0207 780 2000, or come in person where we can arrange your tickets. We are working hard with the CEA team to change this as soon as possible and thank you for your patience.
Our team does all it can to make the venue as accessible as possible for people with different needs.
Genesis is situated in Stepney Green.
It is situated on a road which does not have a steep gradient.
Whitechapel (District, Hammersmith and City, Elizabeth Line, Overground) - step-free access to all platforms
It has a bookable carpark on its ground. You can book a space with JustPark here. There are no nearby on-street Blue Badge bays, or standard on-street parking. There is not a designated drop-off point.
There is level access into the cinema and to Box Office, Coffee, the Kiosk and the accessible toilet.
The main doors open towards you (pull) and are double width.
The doors are heavy with an opening is 147cm (4ft 10in) wide.
The Box Office is 4m (13ft 12in) from the main entrance and is 1.2m (4ft) high.
Lighting levels are bright and background music plays.
Screens 2 and 3 and Studios 4 and 5 are accessible via a ramp. The Gallery is also accessible via ramp.
Screen 1, Bar Paragon and the Kitchen are all upstairs. The only way to access upstairs is via our stairs. There is no lift in the building.
There are 15+ steps to the first floor. The steps are clearly marked, medium height and have handrails on both sides.
There is a landing break between sets of stairs.
There are 11 extra steps into Screen 1.
If you cannot walk up the stairs, we can assist you with the use of our stair climber (max load 150kg) which is operated by our trained managers. We have a spare chair if you do not have your own to aid you in getting up and down the stairs. You can find out more about our stair climber here.
All screens have space for a wheelchair. If there are multiple wheelchair users in your group please call ahead so we can arrange more space in our screens.
Films are mainly mainstream and rotated around the screens to allow access to all.
There are designated spaces for wheelchair users in every screen.
Screen 1: the wheelchair space is at the back of the front section to the left.
Screens 2 and 3: the wheelchair space is at the front.
Studios 4 and 5: we can move any of the single armchairs to make space for a wheelchair.
Wheelchairs not in use may be kept with you.
There is a wheelchair that can be borrowed whilst in the venue.
Assistance and support dogs are allowed into the screen. If you have a support dog without a clear identification on it, please write to us at email@example.com every time you would like to come with your support dog.
There is not a hearing loop for those with hearing aids. Staff members are not trained with BSL skills.
EATING AND DRINKING
Bar Paragon and The Kitchen are both upstairs.
Food and drink are ordered from each service counter and can be taken into any screen.
Full table service is not available but food and drink can be brought to the table on request.
Some chairs are permanently fixed.
There is room for a wheelchair user to manoeuvre.
Menus are no available in Braille.
Menus are not available in large print.
Menus are clearly written and presented in with black text on a light background.
The type of food here can be found on our Kitchen page. It includes pizza, hot dogs and pie and mash. The Kiosk serves popcorn, nachos and other snacks.
There is a unisex accessible toilet on the ground floor that is on level access from the entrance.
The toilet is located past the Kiosk counter to the left.
It is also a baby changing toilet.
A key is not required for the accessible toilet.
The door opens outwards (pull) and is locked by a locking handle.
As you face the toilet pan the lateral transfer space is on the right.
Disposal facilities are available in the cubicle.
If you have any other questions relating to our accessibility, please contact us at firstname.lastname@example.org.